All VIP Tickets are sold on a final sale basis and are nonrefundable for any reason except show cancellations. Please note that any service fees attached to a purchase are non-refundable for ANY reason, including show cancellations.
The convenience/service fee is intended to cover our administrative costs, including but not limited to the maintenance of the online platform, payment processing, customer support, and the implementation of secure payment processing systems. Additionally, the convenience/service fee serves to mitigate financial risks associated with fraud, chargebacks, refunds, and potential tour cancellations. Service fees are non-refundable for any reason.
If you enter incorrect credit card details (e.g., name, address, or zip code) during a purchase, our payment processor, STRIPE, will decline the transaction, and no payment is processed. Your bank may place a temporary "funding hold", appearing as a "Pending Transaction" in your online banking, which is typically released within 1-3 business days, though some banks may take longer. Please contact your bank to clarify their policies on funding holds. Saving Abel is not responsible for these holds. For transaction documentation, email us with your order info.
When a transaction fails on our site, our payment processor, (STRIPE), notifies the card-issuing bank that the transaction was declined, and no funds are processed. However, a "Pending Transaction" may appear on your account until your bank processes the decline and releases the temporary hold, which can take 1-3 business days, depending on their policies. Saving Abel does not hold these funds. Please contact your bank to confirm when the funds will be credited back to your account. For transaction documentation, email us with your order info.
Credit card information must be entered exactly as it appears on your billing statement. This includes name, address, city and zip code . The credit card number should be entered without spaces or dashes. The most common error we see when someone is trying to purchase VIP Passes is not entering the CRV Code correctly (The CRV code is the 3 or 4 digit code on the back of the card). *We do not have access to your credit card information.
No. We do not require you to create an account with us to purchase VIP Passes. Your VIP Passes are automatically emailed to you after you purchase. If for any reason you didn't receive your VIP Passes just send an email and we will promptly resend them to you.
VIP Passes must be purchased with a major credit or debit card.
No. We do not accept payments via PayPal.
No. We do not ship VIP passes to you. After buying your VIP Passes online, a confirmation email will be sent to you with your E-Tickets included. You can either print out your VIP passes or show them from your smartphone. Our ticket scanners can check you in either way. Please be sure to bring a valid photo ID as well.
If you purchased VIP Passes but didn't receive a confirmation email, check your spam folder, as it may have been filtered there, or ensure you entered the correct email address at checkout and that the purchase was completed. Disable any spam blockers that might prevent our email from reaching you. If you still can't find the confirmation email, please email us and we will figure out another way to get it over to you.
Yes, just send us an email. In the email please state the following information:
Yes. Provide us with the following information and we will issue you a new confirmation email with the updated show information inside:
*WE DO NOT ACCOMMODATE REQUESTS WITHIN 24 HOURS OF AN EVENT*
You may purchase VIP passes for other people, however, we will need the first and last name of each person you are purchasing VIP Passes for and their contact information (email + phone number) to ensure seamless check-in for the meet and greet.
*PLEASE NOTE THAT WE DO NOT ACCOMMODATE NAME CHANGES WITHIN 24 HOURS OF AN EVENT*
Whether you can purchase VIP Passes and attend the Meet and Greet if under 21 depends on the venue's age restrictions, as Saving Abel is not affiliated with the venues. Please verify with the venue before purchasing, as the show's age restrictions apply to the Meet and Greet. No refunds will be issued if you fail to confirm age eligibility.
Children under 10 do not need a VIP Pass to attend the Meet and Greet, provided you have purchased a VIP Pass for yourself. Please respect this policy. Note that the show's age restrictions also apply to the Meet and Greet. We cannot accommodate requests made within 24 hours of an event.
We will email Meet and Greet instructions within 24 hours of the show, as the artist typically sets the time and location the day before. If you haven't received an email, the details are still pending. If you are already at the event, visit the artist's merchandise table to check in or email us for assistance.
We'll email Meet and Greet instructions within 24 hours of the show, once the band confirms the time. Check-in is at the main ticket box office outside the venue if the meet and greet is before doors open, or at the artist's merchandise table inside (location may vary) if the meet and greet is after doors open. If you haven't received an email, the details are pending. If you are already at the event, visit the artist's merchandise table to check in or email us for assistance.
Plan to arrive early for the show. We'll email Meet and Greet instructions within 24 hours of the event. If you're at the venue and haven't received details, visit the artist's merchandise table or email us for assistance.
VIP merchandise can be picked up during the Meet and Greet on the night of the show. If you're late or miss the Meet and Greet, you can collect your merchandise at the artist's merchandise table after doors open. VIP merchandise is not mailed in advance. Failure to attend both the Meet and Greet and/or the show will result in forfeiture of your VIP package, with no refunds or merchandise mailing provided.
Due to the high volume of VIP packages and logistical challenges of coordinating on tour, we cannot ship merchandise. VIP merchandise must be picked up at the Meet and Greet or the artist's merchandise table after doors open on the night of the show. Missing the Meet and Greet or show will result in forfeiture of your VIP package, with no refunds or merchandise mailing available. Non-delivery of specific VIP items does not qualify for a refund or discount.
If a show is canceled, we'll coordinate with the booking agent or venue to check if it will be rescheduled. If a new date is confirmed, your VIP passes will be transferred to that date. If you cannot attend the rescheduled show, we'll refund your VIP passes, excluding non-refundable service fees. As we are not the booking agent, we depend on them for rescheduling details, which may take time. Please be patient, You can also email us with any questions.
If you are unable to attend a rescheduled show we will give you the option of transferring your VIP Pass to a future date or receive a refund. Please note that any service fees attached to a purchase are non-refundable for any reason.
Please provide us with the following information:
Sometimes artists will leave items for the VIPs to pick up at Will Call / venue box office typically located near the main entrance of the venue. Please be sure to bring your VIP passes with you and a valid photo ID that matches the name on your VIP pass.
You can print your VIP Passes or present them on your smartphone at check-in. Ensure your confirmation email or VIP Passes are accessible on your phone for quick check-in. Our ticket scanners support both methods.
You may bring personal items for the band to sign, but avoid large items like guitars. We are not responsible for your items and cannot store them at the merchandise table during the event. Some venues may not permit re-entry if you leave to take signed items to your vehicle after the Meet and Greet. To avoid inconvenience, bring only a few small items that you can carry during the concert.
The venue may offer a VIP package different from ours, often without our knowledge or the band's permission. Our VIP packages include exclusive items not available in venue packages and typically offer more time with the band.